Privacy Policy


At Natsume Inc. ("Natsume"), we are dedicated to protecting the privacy of those who visit us online.

For your privacy, we do not collect or maintain data that personally identifies you without your consent. Also, we will never collect or maintain data that personally identifies children under 13 years of age without the consent of a parent or guardian.

We have adopted this Online Privacy Policy ("Privacy Policy") to guide how we collect, store, and use the information you provide us online.

The website you are currently visiting is operated by Natsume from its offices in the United States located at 1818 Gilbreth Road, Suite 229, Burlingame, CA 94010. This Privacy Policy currently applies to the following website(s) operated by Natsume:

Additionally, Natsume may own several other domain names that link to the addresses above. Natsume may occasionally add new websites that are covered by our Privacy Policy, and we will make every effort to update this list in a timely manner. This Privacy Policy covers only websites administered by Natsume Inc., and not those of Natsume Co., Ltd. This Policy does not cover information that is collected offline via postal mail or other forms of communication.

What types of information does Natsume collect and how is it used?

In order to give you the best experience on our website(s), Natsume may collect information about you. Typically, we may ask you to submit personal and/or demographic information in connection with any one of the following features or services.

1. Game Registration 2. Email Newsletter 3. Discussion Forums 4. Online Customer Support 5. Contests, Sweepstakes, and Other Promotions 6. Polls, Surveys, or Questionnaires

Technical Information and Traffic Data

Every time a guest visits Natsume website(s), our server tracks technical information. This tells us the domain name of your Internet Service Provider, your Internet Protocol address (a series of numbers which is unique to your computer), referral data (for example, the website you were looking at when you clicked to our site), as well as which web browser and computer platform you are using. Natsume Inc. may track and use this data for security purposes and to improve our website.

Personal Information

In order to give you a better online experience, Natsume may collect information about you, but ONLY if you provide it to us voluntarily. We may use the information you provide for the following purposes: 1) to send e-mail updates about Natsume products; 2) to respond to specific questions about Natsume products; 3) to protect the security and integrity of our website; 4) to allow registration for the Natsume forum/discussion board; 5) to allow registration of Natsume titles.

Forum Registration

In order to participate in Natsume’s discussion forums, we may ask you to create a user name and password, at which time we may request personal information such as your email address. The information that you submit is used to give you access to Natsume’s forum. To login as a member of the forum, we may ask that you enter your username and password. This information is collected so that you may participate in the forum without having to re-register. REMEMBER, if you give out personal information in a discussion board, or any public setting, it can be collected and used by people you don't know. Please use caution. We make every reasonable attempt to protect those who participate in the forum, but we cannot guarantee the security of information you post there.

Email to Customer Support

In various locations on Natsume's website, there are links for users who wish to send an email inquiry to our Customer Support. Natsume may collect the personal information in these email inquiries for the sole purpose of responding to them. In most cases, we delete emails after responding to them. However, we reserve the right to maintain hard copies of these messages for security purposes. Such messages are stored in a secure location and are never used for marketing activities.


From time to time, Natsume may hold promotions during which we award Natsume game-related products to our online guests. In order to register for a promotion, we may ask you to provide us with personally identifying contact information, such as full name, address, and e-mail address. When you register for a promotion, we may ask if you wish to be contacted with more information about Natsume products. If you decline to receive more information about Natsume, we will discard all of your contact information at the end of the promotion. If you accept, we may maintain your email address for the purpose of sending information to you in the future; all other contact information will be discarded. You may participate in Natsume promotions whether you choose to receive additional information about Natsume products or not.

What if I don't wish to give out my personal information?

If you do not wish to submit personal information, you will not have access to some of the features of our website. For example, you may not use the forum without providing an email address.

You do not need to share personal information to browse our website.

Does Natsume use cookies, track IP addresses or use other passive means to collect information?

Natsume uses cookies on its website. Cookies allow a website to recognize a computer and "remember" things about the user's visit. They do not include names, email addresses or other personally identifying information.

As mentioned above, Natsume may maintain IP addresses, but only for purposes related to the safety and security of our website.

Who collects my personal information?

Information you submit to our website is collected by Natsume and is used only in the manner expressed above in the section “What types of information does Natsume collect and how is it used?

Will Natsume share my personal information with anyone?

In the course of normal business, Natsume will not share your personal information with anyone.

The only exception shall be in the event that disclosure of information is required by law enforcement or other government officials in connection with investigation of fraud, intellectual property infringements, or other activity that is illegal or that may expose you or us to legal liability.

Can I choose how my personal information is used?

If you do not want to be contacted by Natsume about our products or services, you may opt out at the time your information is collected. You may also call us at (650) 692-1941 between the hours of 9:00 AM and 5:00 PM Pacific Time. Or contact us by postal mail at Natsume Inc. 1818 Gilbreth Road, Suite 229, Burlingame, CA 94010. Mark envelopes ATTN: Customer Database.

Can I access my personal information?

Yes. If you would like to view or correct information that you previously submitted to our customer database, you may access it by phone or postal mail.

You may call us at (650) 692-1941 between the hours of 9:00 AM and 5:00 PM Pacific Time. Or contact us by postal mail at Natsume Inc. 1818 Gilbreth Road, Suite 229, Burlingame, CA 94010. Mark envelopes ATTN: Customer Database.

There are links to other websites within the Natsume website. Does Natsume's Privacy Policy apply to those sites?

No. While visiting the Natsume website, you may be directed to a third-party website for which we are not responsible. We cannot guarantee that those websites will guard your privacy to the same high Natsume standard. Please read the privacy statement of any third-party website before you submit any personal information.

A Message to All Parents

Natsume adheres to the Children's Online Privacy Protection Act (COPPA), which took effect April 2000. This law protects the personal information of children younger than 13 years of age.

Please supervise the time that your child spends online to ensure their safety and security.

Natsume Inc. does not collect information that personally identifies children younger than 13 years of age without the express consent of a parent or guardian. If your child wishes to use features of our website that require personal information, he/she will be asked to print out a consent form that must be signed by a parent or guardian before we will accept any personal information.

With your Verifiable Consent, we may collect Personal Information from your child such as a last name or email address when the information is needed for a website feature, for example, to participate in the forum. We will not ask a child to give out more information than is necessary to participate in a website activity.

We will also ask your child for your email or mailing address so we can contact you as needed regarding your child's participation in our website. We do not keep your email address or your child's email address without your permission. When we ask for your consent, we will tell you what we will do with the information your child provides us. We will tell you how you can review your child's information and how you can request that it be deleted. We will delete your child's information from our database when it is no longer needed (for example, after a direct inquiry, emails will be deleted).

Notice to parents regarding third-party websites.

The Natsume website(s) may contain links to third-party websites, such as game retailers and game-related media websites. Natsume strives to include links only to websites with content appropriate to children, however, please be aware that Natsume is not responsible for the content of such websites, nor does Natsume's Online Privacy Policy cover those websites. For your peace of mind and your children's safety, please supervise your children when they are browsing the web, and always read the privacy policy of any third-party website.

How can I review information that my child has submitted on the Natsume website?

You may review or request to have deleted any information your child has submitted to us. You may also request that we not collect any personal information about your child in the future. To do this, send a written request including your child's email address for verification to:

Natsume Inc. 1818 Gilbreth Road, Suite 229, Burlingame, CA 94010 ATTN: Children's Online Privacy

What if I have a question or complaint?

Feel free to write us at Natsume Inc. 1818 Gilbreth Road, Suite 229, Burlingame, CA 94010 Mark envelopes ATTN: Online Privacy.

You can also call us at (650) 692-1941 between the hours of 9:00 AM and 5:00 PM Pacific Time. Ask to speak with a Customer Service Representative and please state the nature of the call.

By using this site, you signify your assent to the Natsume Online Privacy Policy. If you do not agree to this policy, please do not use any Natsume site. We reserve the right to make changes in this policy at any time. Please check the policy each time you use our website to ensure you are aware of any changes in our privacy practices. Our privacy policy will indicate the date it was last updated.

Updated: 12-31-2009